The feature, advertised in the print edition, was so popular it was kept open for an extra two days, Journalism.co.uk reported.

Problems with the redesign were more quickly discovered and fixed, thanks to feedback from readers, Stephanie Romanski, web editor of the Independent, told Journalism.co.uk.

“I thought the readers might have a lot of questions. So I wanted to give them a place to go for immediate help. It just seemed fitting to try the tool out with a Q&A,” Romanski told Journalism.co.uk.

Using online tools like CoverItLive, are perfect to supplement online content and will continue to be a part of the Independent’s online strategy. Newspapers embracing these tools, which are often free, “will be the newspapers that make it through the current slump the industry is experiencing and will thrive in the future,” she said.